Effective Date: September 9, 2026
Last Updated: September 9, 2026
Air Ride Colorado LLC (“Air Ride Colorado,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information submitted through our website. This Privacy Policy explains what information we collect, how we use and protect it, when it may be shared, and the choices available to you.
INFORMATION WE COLLECT
We may collect information that you voluntarily provide through our website, transportation request forms, telephone calls, emails, and other communications.
This information may include:
• Client or passenger name
• Date of birth
• Telephone number and email address
• Pickup and destination information
• Requested transportation date and time
• Facility or referring-agency information
• Requestor’s name, title, telephone number, and email address
• Health First Colorado Member ID or other payment information
• Mobility, accessibility, language, behavioral health, safety, or equipment information reasonably necessary to evaluate and coordinate transportation
• Transportation orders, hold documentation, or other documents submitted by an authorized requestor
• Any additional information voluntarily provided to us
We may also automatically collect limited technical information when someone visits our website, including IP address, browser type, device type, referring page, pages visited, and general website-usage information.
Please provide only the minimum information reasonably necessary to request and safely coordinate transportation. Do not submit complete medical records through the website unless specifically requested through an approved secure process.
HOW WE USE INFORMATION
We may use collected information to:
• Review and respond to transportation requests
• Confirm availability and coordinate transportation
• Communicate with clients, guardians, facilities, healthcare providers, referral sources, and authorized representatives
• Evaluate mobility, accessibility, supervision, equipment, and transportation-safety needs
• Verify eligibility, coverage, authorization, or payment information
• Maintain transportation, operational, billing, compliance, and business records
• Improve our website and services
• Protect clients, employees, facilities, and the public
• Prevent fraud, misuse, security incidents, or unlawful activity
• Meet legal, regulatory, licensing, contractual, and reporting obligations
Submitting a transportation request does not guarantee acceptance or confirm a scheduled trip. Air Ride Colorado must review availability, required documentation, authorization, safety considerations, and applicable service requirements.
PROTECTED HEALTH INFORMATION
Certain information submitted to Air Ride Colorado may qualify as protected health information under applicable federal or state privacy laws.
When applicable, Air Ride Colorado handles protected health information in accordance with its legal obligations, privacy and security policies, contractual responsibilities, and applicable authorization requirements.
This website Privacy Policy is not a substitute for any Notice of Privacy Practices that Air Ride Colorado may be legally required to provide. A Notice of Privacy Practices, if applicable, provides additional information concerning permitted uses and disclosures of protected health information and individual privacy rights.
Information related to substance-use-disorder treatment may receive additional protection under federal or state law, including 42 CFR Part 2 when applicable.
HOW INFORMATION MAY BE SHARED
Air Ride Colorado may share information only as reasonably necessary for transportation coordination, business operations, payment, safety, legal compliance, or another permitted purpose.
Information may be shared with:
• Authorized Air Ride Colorado employees and contractors
• Pickup and receiving facilities
• Healthcare providers, crisis teams, referral agencies, law enforcement agencies, courts, detention facilities, guardians, or authorized representatives involved in the transportation
• Medicaid entities, health plans, billing companies, claims administrators, or other payment organizations
• Technology, website, hosting, communications, security, and record-management providers
• Government, licensing, regulatory, or law-enforcement authorities when required or permitted by law
• Professional advisers, including attorneys, accountants, auditors, and compliance consultants
Service providers that create, receive, maintain, or transmit protected health information on our behalf are required to provide appropriate safeguards and, when applicable, enter into a Business Associate Agreement.
Air Ride Colorado does not sell personal or protected health information.
INFORMATION SECURITY
Air Ride Colorado uses reasonable administrative, physical, and technical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include access restrictions, individual user accounts, secure transmission methods, authentication controls, staff training, record-access controls, security monitoring, and secure retention and disposal procedures.
No internet transmission or electronic-storage system can be guaranteed to be completely secure. If you believe sensitive information has been submitted through an insecure method, please contact Air Ride Colorado immediately.
EMAIL AND WEBSITE-FORM COMMUNICATIONS
Email and ordinary website communications may not always be secure. Please do not send complete medical records, Social Security numbers, financial account information, or unnecessary sensitive information through ordinary email.
Website-form submissions may generate an administrative notification to authorized Air Ride Colorado personnel. Sensitive information should be reviewed only through Air Ride Colorado’s approved systems and processes.
COOKIES AND WEBSITE ANALYTICS
Our website may use cookies and similar technologies to support website functionality, security, performance, and basic analytics.
Cookies are small files placed on a visitor’s device. Visitors may adjust their browser settings to block or delete cookies, although doing so may affect some website features.
Air Ride Colorado does not authorize advertising or analytics technologies to collect protected health information from transportation-request forms.
DATA RETENTION
Air Ride Colorado retains information only for as long as reasonably necessary to fulfill the purpose for which it was collected and to meet applicable legal, licensing, billing, contractual, record-retention, dispute-resolution, and security requirements.
When information is no longer required, Air Ride Colorado may securely delete, destroy, or de-identify it in accordance with applicable policies and requirements.
CHILDREN AND MINORS
Air Ride Colorado may provide authorized transportation services to minors. However, this website is not intended to independently collect sensitive information directly from children.
Transportation requests involving minors should be submitted by a parent, legal guardian, healthcare provider, facility, government agency, or another person legally authorized to provide the information and request transportation.
YOUR PRIVACY CHOICES
Depending on the circumstances and applicable law, you may request to:
• Review or update information you submitted
• Correct inaccurate contact information
• Ask questions about how information is handled
• Withdraw a website inquiry when processing has not already occurred
• Report a suspected privacy or security concern
Some records cannot be deleted or changed when Air Ride Colorado is legally or contractually required to maintain them.
THIRD-PARTY LINKS
Our website may contain links to websites operated by third parties. Air Ride Colorado is not responsible for the privacy, security, content, or practices of third-party websites. Visitors should review the privacy policies of those websites before providing information.
EMERGENCIES
This website and its transportation-request form are not monitored as emergency services.
Air Ride Colorado is not an ambulance service and does not provide emergency medical treatment. If someone is experiencing a medical emergency or immediate life-threatening danger, call 911.
CHANGES TO THIS PRIVACY POLICY
Air Ride Colorado may update this Privacy Policy when its services, technology, legal obligations, or information-handling practices change. Updates will be posted on this page with a revised “Last Updated” date.
CONTACT US
Questions, correction requests, or privacy concerns may be directed to:
Air Ride Colorado LLC
Phone: 720-668-2599
Email: air@airridecolorado.net