Privacy Policy

Introduction

At Air Ride Colorado, we are committed to protecting the privacy and confidentiality of every individual who visits our website or uses our transportation services. This Privacy Policy explains how we collect, use, and safeguard your personal information—especially as it relates to behavioral and mental health transport. By using our website or submitting your information to us, you agree to the practices described in this policy.

Data We Collect

We collect personal and usage information to provide safe, reliable, and efficient transport services. This may include:

1- Personal Information

Information you voluntarily provide via forms, email, or phone, such as:

Full name
Email address
Phone number
Pickup and drop-off location
Emergency contact information
Relevant medical or behavioral details (only when necessary for service coordination)

2- Health Information (Protected Health Information – PHI)

Information you voluntarily provide via forms, email, or phone, such as:

Full name
Email address
Phone number
Pickup and drop-off location
Emergency contact information
Relevant medical or behavioral details (only when necessary for service coordination)

3-Technical and Usage Data

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device type
Pages visited and time spent on site
Referring URLs

4- Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve user experience
Analyze website traffic
Remember user preferences

You can manage cookie settings through your browser preferences.

How We Use Your Data

We use the information we collect to provide high-quality, compassionate transport services while maintaining privacy and legal compliance. Specifically, we may use your data to:

1- Schedule and manage transportation services

Including pickups, drop-offs, and coordination with care providers

2-Respond to inquiries or requests

Whether submitted via phone, contact forms, or email

3-Communicate important service details

Including appointment confirmations, changes, or follow-ups

4-Ensure client safety

By sharing essential trip details with authorized staff or care teams when appropriate

5-Improve our website and services

By analyzing user behavior and trends through anonymized data

6-Comply with legal and healthcare obligations

Including HIPAA, Medicaid, and transportation safety requirements

Data Sharing and Disclosure

We only share your information when necessary:

With staff and authorized drivers to fulfill your transportation request
With healthcare facilities or professionals when needed for care coordination
With legal authorities when required by law (e.g., subpoenas, court orders, public health investigations)
With trusted third-party service providers (e.g., Google Analytics) under strict confidentiality

All health-related data is protected under HIPAA and never shared without authorization.

Your Rights and Choices

You have the right to:

Access the personal data we hold about you
Request corrections or deletions
Withdraw your consent for data use
Opt out of non-essential communications

Data Security

We use appropriate physical, electronic, and organizational safeguards to protect your information from unauthorized access, misuse, or disclosure.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions or concerns about this policy or how we handle your data, please reach out to:

Air Ride Colorado
[Insert Business Address]
📞 Phone:1-800-458-56987
📧 Email: info@example.com
🌐 Website: https://airridecolorado.com

720 668 2599